Skills and knowledges

• Languages (French, Spanish, English, Portuguese)

Translation (respect of deadlines, confidentiality), interpreting, phone, meetings, minutes, commercial letters

• Management

Organizational skills, timetables, training, motivation of the team, monitoring of the results, ability to identify priorities, business plan

• Work in a multicultural team

Intercultural skills, adaptability, cooperation

• International business

Choice of foreign markets
Market surveys
International mix (four P): product (differenciation), price, place, promotion (communications)
International prospection and negociation
Law frame searchs
Incoterms
International payments
Internationalization of a company (diagnostics)

• Marketing
  

Market surveys: analyses of markets and their environnement, consumer behaviour, monitoring, forecasting
Means of marketing action: 4P, sales and merchandising, communications,advertising (media plan, communication plan , creativ brief)
Marketing strategy: company strategy, segmentation, positioning, brand policy, global marketing, relational marketing, B to B marketing, B to C marketing
Marketing plan and control of results

• Teaching French

Good public speaking skills
interpersonal and communication skills

• Customer attention

Providing information
Good listener
Management of complaints

• Sales

Trade talks: argumentation, dealing with objections, conclusion

How to work more efficiently in a multicultural team? (Bibliography)

Bibliography

• Books

ABDALLAH-PRETCEILLE Martine, L’éducation interculturelle, Que sais-je ?, 2004

DUBOIN Jacques, DUPHIL François, PAVEAU Jacques, PAVEAU Muriel, SARHAN Jean-Marc, Commerce International, Foucher, col. Plein Pot Sup, 2004

HOFSTEDE Geert, HOFSTEDE Gert Jan, Cultures and Organizations: Software of the Mind: Intercultural Cooperation and Its Importance for Survival, McGraw Hill, 2005

HAMPDEN-TURNER Charles, TROMPENAARS Fons, Building cross-cultural competence: How to create wealth from conflicting values, John Wiley& Sons, 2000

HUAULT Isabelle, Le management international, La Découverte, col. « Repères », 1998

LELORD François, ANDRE Christophe, Comment gérer les personnalités difficiles, Odile Jacob, 2000

PAUWELS Marie-Christine, Civilisation Américaine, Hachette, col. « Les Fondamentaux », 2001

PERRIN Dominique, DU TANNEY Brigitte, Savoir Vivre À L’Etranger, Hermé, Paris, 1987

STIMEC Arnaud, La Négociation, Dunod, col. « Les Topos », Paris, 2005

• Articles

GHOSN Carlos, « Dépassons nos frontières », Le Monde, [ 03.24.2005]

RESUME

Isabelle

Objective
To have a multi-tasking position in international business.


Qualifications

2004-2006 Master degree (Postgraduate degree) in Business Administration and International trade (English- Spanish) with a major in marketing, University of Jean Moulin 3, Lyon, France.
Thesis: How to work more efficiently in a multicultural team?

2003-2004 'Maîtrise' (M.A.) in English and Spanish applied to International Affairs (major : International Trade and Marketing), University of Toulouse, France.

2002-2003 'Licence' with honors (third year degree) in English, Spanish and Portuguese applied to International Affairs, University of La Rochelle, France.

2000-2002 'Diplôme d’Études Universitaires Générales' with honors (University general studies degree taken after two years), in English, Spanish and Portuguese applied to international business relations, Faculty of Arts and Letters , University of La Rochelle, France.

2000 French 'Baccalauréat' “L” with honors (High School diploma with an emphasis in the languages), Lycée de Bellevue, Saintes, France.


Employment History

Internship as in charge of the coordination and communications of an European Project at the Lyon Chamber of Commerce and Industry, France (from January to July 2006)
- Coordination of a multicultural team
- Organization of events (seminars, workshops)
- Technical translations from English to French
- Conception and writing of brochures and publications about the project
- Communication plan
- Creative brief

Teleadvisor and teleprospector in Teleperformances, a call-center in Lyon, France (2004-2006)
- Emission and reception of calls in French and English
- Attention and information to customers
- 12 renewal of subscriptions an hour for the SNCF (National train company)
- Analysis of market surveys

Internship as a Manager in Les Estudines de Saxe in Lyon, France (a flat renting and hotel services company), (from June to September 2004)
- Management of a 10 sales people team (hiring, motivation of the sale force, training)
- Management of the team's timetable
- Customer attention
- Welcoming visitors , visits, inventories of fixtures
- Administrative tasks
- Phoning
- Sales of renting contracts


Internship at the Cooperation and International Affairs Office of the University of Costa Rica, in San Pedro, Costa Rica (summer 2002)
- Creation of data bases about francophone universities
- Canvassing
- Translations of agreements and official texts, mails from Spanish to French/ French to Spanish
- Writing, updating, creation and proposition of inter universities cooperation agreements.

French teacher at the Alliance Française of San José, Costa Rica (3 months, summer 2002)
- Conversational courses for adults
- Training courses to the DALF test for adolescents
- French culture courses

Translations of diversified documents and Internet pages Spanish/French/English (2001-2006)


Languages

French: mother tongue
Spanish: fluent
English: good knowledge
Portuguese: intermediate knowledge
German: basic knowledge



Computer skills

Word, Works, Windows XP, Publisher, Access, Excel, FrontPage, PowerPoint

Ethnos, Performer, Converso, Reverso Expert 5, Word Magic, Hexalog


Interests and other information

First Aid Certificate, France, June 1999
Painting, writing, volley-ball
Travels. Member of the TELY Club.

Highly motivated, very responsible, open-minded, creative, punctual, non-smoker, good sense of adaptability

References available on request

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